Frequently Asked Questions
Frequently Asked Questions (FAQ)
About the Hydro Pets 2-in-1 Bottle
🚚 Ordering & Tracking
Q: Where is my Hydro Pets order?
A: Once your order ships, you will receive an email notification with your tracking number. You can use that number to check the status and location of your package directly on our [Link to Tracking Page]. Please allow 24-48 hours after receiving your shipment confirmation for the tracking details to update.
Q: How long does shipping take?
A: Standard shipping typically takes [Insert X-Y business days] for delivery. Please refer to our [Link to Shipping Policy Page] for detailed information on processing times, shipping options, and international delivery estimates.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We want you and your pet to be completely happy with your Hydro Pets bottle! We offer a [Insert Number]-day satisfaction guarantee. If you are not satisfied, you can return the item in its original condition for a refund or exchange. For detailed instructions and eligibility requirements, please visit our [Link to Return Policy Page].
Q: Can I exchange my bottle for a different color or size?
A: Yes, we offer exchanges for unused items within our return period. Please contact our support team at support@yourstorename.com to initiate the exchange process.
🧼 Product Care & Use
Q: How do I clean my 2-in-1 bottle?
A: For the best results and longevity of your bottle:
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Disassemble all parts (bottle, bowl, and strap).
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Wash all components with warm water and a mild dish soap.
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Use a bottle brush to ensure the inside of the bottle is thoroughly cleaned.
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Rinse well and allow all parts to air dry completely before reassembling. (Note: The bottle is NOT recommended for dishwasher use as high heat may affect the seal and materials.)
Q: Is the plastic safe for my pet?
A: Absolutely. The Hydro Pets bottle is made from [Insert specific material, e.g., BPA-free, food-grade ABS plastic], which is completely safe, non-toxic, and durable for your dog or cat.
Q: How much water and food does the bottle hold?
A: The bottle compartment holds approximately [Insert Water Capacity, e.g., 18 oz / 530 ml] of water, and the detachable bowl capacity is approximately [Insert Food Capacity, e.g., 5 oz / 150 ml] for food or extra water.